Welcome to Property Doctor, your go-to platform for construction, repairs, and more. By using our website, you agree to the following user-friendly terms and conditions.

1. Services Overview :

Property Doctor serves as a convenient mediator between suppliers and customers in the construction and repair industry. We aim to connect customers with reliable suppliers and facilitate smooth communication and transactions.

2. User Responsibilities :

As a user of Property Doctor, it is your responsibility to provide accurate and up-to-date information during registration. You are solely responsible for your interactions and agreements with suppliers facilitated through our platform. We encourage respectful and lawful behavior when using our services.

3. Supplier-Customer Relationship :

Property Doctor acts as a facilitator and is not directly involved in providing construction or repair services. We do not endorse or guarantee the quality, accuracy, or legality of the services offered by suppliers. It is essential for customers to independently assess suppliers, verify their credentials, and make informed decisions.

4. Fees and Payments :

The use of Property Doctor is generally free for customers. However, suppliers may be subject to fees or charges for listing their services. Any financial transactions or agreements between customers and suppliers are conducted independently. Property Doctor does not process payments or store financial information.

5. Intellectual Property :

All content, logos, and trademarks displayed on Property Doctor's website are protected by intellectual property laws. You may not use, modify, or reproduce any of the website's content without obtaining prior written consent from us.

6. Limitation of Liability :

While Property Doctor strives to provide a secure and reliable platform, we cannot guarantee uninterrupted access or freedom from technical issues. We are not liable for any direct, indirect, or consequential damages arising from your use of our website or services.

7. Privacy :

Your privacy is important to us. We handle your personal information in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

8. Modification and Termination :

Property Doctor reserves the right to modify, suspend, or terminate any part of the website or services at any time. We may also update these terms and conditions, and it is your responsibility to review them periodically.

By using Property Doctor, you acknowledge and agree to these user-friendly terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

Refund Policy for Property Doctor:

Property Doctor, we strive to provide exceptional services to our customers. If, however, you are not completely satisfied with a service you have obtained through our platform, we offer the following refund policy:

1. Eligibility for Refunds :

Refunds may be considered in the following situations:

- The service provided by the supplier does not meet the agreed-upon specifications.

- The service was not delivered within the agreed-upon timeframe.

- The service was canceled by the supplier or Property Doctor.

2. Refund Request Process :

To initiate a refund request, please contact our customer support team within [X] days of the completion or cancellation of the service. You can reach us via [number]. Please provide relevant details about the issue, including order number, service description, and any supporting documentation.

3. Assessment and Resolution :

Upon receiving your refund request, we will assess the situation and communicate with the supplier involved. We may request additional information or documentation to facilitate the resolution process. Our team will strive to resolve the issue promptly and fairly.

4. Refund Options :

If the refund request is approved, we will offer the following options:

- Full Refund: You will receive a refund equivalent to the amount paid for the unsatisfactory service.

- Partial Refund: In certain cases, a partial refund may be offered based on the extent of the issue or the portion of the service that did not meet expectations.

5. Processing Time :

We aim to process refund requests as quickly as possible. However, please allow a reasonable timeframe for assessment and processing. Refunds will typically be issued using the same payment method used for the initial transaction.

6. Non-Refundable Situations :

Please note that refunds will not be provided in the following situations :

- The issue arises from incorrect or incomplete information provided by the customer.

- The service was delivered as described and within the agreed-upon timeframe.

- customer cancels the service after it has already been performed.

7. Dispute Resolution :

there is a disagreement regarding the refund decision, Property Doctor will act as a mediator to facilitate communication and reach a fair resolution. Our goal is to ensure customer satisfaction and maintain a positive relationship with both customers and suppliers.

Please note that this refund policy applies specifically to services obtained through Property Doctor's platform. Suppliers may have their own refund policies, which should be reviewed and understood before engaging their services.

If you have any questions or require further clarification regarding our refund policy, please reach out to our customer support team